- 1-1-a<\/strong>. Set up distribution centres\/hubs\/depots with operational times and restrictions<\/li>
- 1-1-b. <\/strong>Configure distribution center working hours<\/li>
- 1-1-c<\/strong>. Configure distribution center loading times, offloading times and vehicle capacity<\/li>
- 1-1-d<\/strong>. Add external carriers to which the platform will assign delivery jobs<\/li>
- 1-1-e<\/strong>. Easily integrate platform with external carrier technology systems<\/li>
- 1-1-f<\/strong>. Option to configure external carriers to access a locked platform environment – often called an \u00abassociated platform\u00bb. Typically useful for smaller carriers without their own route optimisation systems<\/li><\/ul>\n\n
1-2. Fleet management<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-2-a. <\/strong>Support vehicle setup parameters: capacity, weight, volume and any special features (e.g. refrigeration, lift, crane)<\/li>
- 1-2-b. <\/strong>Configure vehicle capacity parameters and dimensions specific to delivery type and workflows (e.g. pallets, boxes, barrels, crates)<\/li>
- 1-2-c. <\/strong>Set vehicle cost parameters (cost per day, per hour, per km driven, etc)<\/li>
- 1-2-d. <\/strong>Set special vehicle restrictions (e.g. range, length of shift, type of driver license)<\/li>
- 1-2-e. <\/strong>Option to flag vehicles for specific capabilities (e.g. refrigeration, loading from both sides, electric, crane)<\/li>
- 1-2-f. <\/strong>Set vehicle acceleration and cruising speed figures<\/li><\/ul>\n\n\n\n
You can access this template in spreadsheet format ready for use here<\/a>.<\/h4>\n\n
Alternatively, click the image below to see the PDF version.<\/h4>\n\n
![\"RFP](\"https:\/\/urbantz.com\/wp-content\/uploads\/2021\/11\/RFP-requirements-template-for-last-mile-delivery-management-systems-cover.png\")
<\/a><\/figure>\n\n1-3. Drivers management<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-3-a. <\/strong>Add drivers to the platform and set their address (location), type of vehicle and driver license held<\/li>
- 1-3-b. <\/strong>Manage driver leader boards<\/li>
- 1-3-c. <\/strong>Manage driver skills (e.g. assembly, electrician)<\/li>
- 1-3-d. <\/strong>Manage driver shifts, holidays and assigned distribution centres<\/li>
- 1-3-e. <\/strong>Automatically assign drivers to routes<\/li>
- 1-3-f. <\/strong>Option to manage virtualised fleet or assign drivers manually to specific vehicles<\/li><\/ul>\n\n
1-4. Route Planning<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-4-a. <\/strong>Support for vehicle-specific route planning, accounting for vehicle type (e.g. electric vehicle, diesel engine, ecargo-bike)<\/li>
- 1-4-b. <\/strong>Support for vehicle-specific mapping data<\/li>
- 1-4-c. <\/strong>Support for vehicle-specific historical traffic data<\/li>
- 1-4-d. <\/strong>Ability to optimise for cost, low CO2 emissions, better customer service, etc.<\/li>
- 1-4-e. <\/strong>Support for importing routing data (external planning or fixed routes)<\/li>
- 1-4-f. <\/strong>Support for smart service time (time on site) and skills (e.g. electrician, recycling) in planning<\/li>
- 1-4-g. <\/strong>Support for all delivery and collection models (e.g. click and collect, delivery to locker, delivery from store)<\/li><\/ul>\n\n
1-5. Real-time control of delivery operation<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-5-a. <\/strong>Real-time map view of entire operation<\/li>
- 1-5-b. <\/strong>Option for manual route creation and editing<\/li>
- 1-5-c. <\/strong>Predictive alerts for delays \/ build-up of delivery issues<\/li>
- 1-5-d. <\/strong>Option to manually edit routes and reassign jobs in real-time<\/li>
- 1-5-e. <\/strong>Option to communicate with driver in real-time<\/li><\/ul>\n\n
1-6. Time slot selection and optimisation<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-6-a. <\/strong>API to fully integrate with ecommerce websites allowing for recipient to select delivery \/ pickup time slots<\/li>
- 1-6-b. <\/strong>Ability to feed ecommerce platform with intelligent (ranked) timeslots for the purpose of ‘slot-steering’: to encourage slot booking behaviour that will increase drop density, lower cost, cut CO2 or other definable metrics<\/li>
- 1-6-c. <\/strong>Ranking based on algorithmic logic that accounts for previously booked nearby deliveries (low CO2) and the specific delivery features (service time, skills, etc.)<\/li><\/ul>\n\n
1-7. Optimisation<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-7-a. <\/strong>Ability to support optimisation by specific vehicle type<\/li>
- 1-7-b. <\/strong>Support for historical traffic data<\/li>
- 1-7-c. <\/strong>Configurable optimisation goal: Optimise for cost, better customer service, lower CO2 emissions, etc.<\/li><\/ul>\n\n
1-8. Optimisation across fleets and external carriers<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-8-a. <\/strong>Functionality to manage interactions with external fleets delivering for you<\/li>
- 1-8-b. <\/strong>Functionality to assign delivery jobs to large fleets (carriers or 3PLs) in a smart way that follows your business rules to a granular level<\/li>
- 1-8-c. <\/strong>Support for smaller fleets to manage their delivery operation via a locked platform environment that sits as a subset of your own platform. Often called an \u00abassociated platform\u00bb.<\/li><\/ul>\n\n
1-9. Dashboards and reporting<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-9-a. <\/strong>Actionable dashboards, with filtering and exporting capabilities for KPIs and performance parameters across drivers, fleets, external carriers, distribution centers, etc.<\/li>
- 1-9-b. <\/strong>Report designers and functionality to easily export data into business intelligence (BI) or data warehouse environments<\/li>
- 1-9-c. <\/strong>Ability to configure all system tables within the platform for specific data fields time frames<\/li>
- 1-9-d. <\/strong>Option to manually or automatically extract (export) data<\/li><\/ul>\n\n
1-10. Scripting and metadata support<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-10-a. <\/strong>Ability to extend the platform database without coding to accommodate your own business data and build specific, granular workflows<\/li>
- 1-10-b. <\/strong>Add features at the driver’s app, customer tracking page and general workflow levels, without resorting to coding and in a self sufficient way<\/li><\/ul>\n\n
1-11. Zones<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-11-a. <\/strong>Support for creation of geographical zones by plotting on map or using postcodes<\/li>
- 1-11-b. <\/strong>Use of zones for smart planning and assignment of carriers, drivers, distribution centres, vehicle types, etc.<\/li><\/ul>\n\n
1-12. API connection with third parties<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-12-a. <\/strong>Rich API to connect to external carrier platforms<\/li>
- 1-12-b. <\/strong>Rich API to connect to WMS, TMS, OMS, eCommerce platforms, ERPs, CRMs, etc.<\/li><\/ul>\n\n
1-13. External carriers and fleets<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 1-13-a. <\/strong>Integration via API<\/li>
- 1-13-b. <\/strong>Optional ability to assign them a subset platform – often called an \u00abassociated platform\u00bb – for management of their assigned delivery jobs<\/li>
- 1-13-c. <\/strong>Ability to track delivery job progress in real-time across all carriers<\/li><\/ul>\n\n
2. Drivers<\/h2>\n\n
2-1. Mobile application<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 2-1-a<\/strong>. Support for a complete digital (paperless) experience including chain of custody and (contactless) proof of delivery<\/li>
- 2-1-b<\/strong>. Use of both in-app and external navigation software<\/li>
- 2-1-c. <\/strong>Communicate with both dispatcher and recipient<\/li>
- 2-1-d. <\/strong>Support for all required workflows<\/li>
- 2-1-e. <\/strong>Support for route preparation, loading, delivering, pickups and returns<\/li>
- 2-1-f. <\/strong>Support for running on both Android and iOS devices<\/li>
- 2-1-g. <\/strong>Multilingual UI based on phone language<\/li>
- 2-1-h. <\/strong>Ability to resequence jobs and create new jobs on the fly<\/li>
- 2-1-i. <\/strong>Ability to select routes and transfer routes or jobs to other drivers<\/li>
- 2-1-j. <\/strong>Support for metadata configuration to enable design of custom driver workflows (e.g. in-app instruction to check temperature gauge at beginning of route or not to forget tools for assembly)<\/li>
- 2-1-k. <\/strong>Support for in-app hyperlinks to external files or apps<\/li>
- 2-1-l. <\/strong>Support for geofencing and \u00abonsite\u00bb capturing<\/li><\/ul>\n\n
3. Customer experience<\/h2>\n\n
3-1. Customer support and ticketing<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 3-1-a<\/strong>. Delivery and collection-dedicated customer service and ticketing module<\/li>
- 3-1-b. <\/strong>Ability to create actionable tickets to address delivery issues<\/li>
- 3-1-c. <\/strong>Option to assign and track execution of tickets<\/li>
- 3-1-d. <\/strong>Ability to integrate internal ticketing module with external CRMs<\/li><\/ul>\n\n
3-2. Track and trace<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 3-2-a<\/strong>. Fully brandable track and trace experience, regardless of carrier completing delivery<\/li>
- 3-2-b. <\/strong>Ability to easily configure tracking page in temrs of branding, look and feel, functionality and content<\/li>
- 3-2-c. <\/strong>Support for differentiation of look and feel and functionality by customer or items being delivered\/picked up<\/li>
- 3-2-d. <\/strong>Ability to collect analytics and configure post delivery surveys<\/li>
- 3-2-e. <\/strong>Functionality to offer additional fully configurable services from the tracking page (e.g. assembly, removal of packaging, battery disposal, recycling, etc.)<\/li>
- 3-2-f. <\/strong>Can reschedule delivery or pickup<\/li>
- 3-2-g. <\/strong>Integrations with external customer review platforms e.g. Trustpilot<\/li><\/ul>\n\n
3-3. Messaging<\/h3>\n\n
Requirements<\/strong><\/p>\n\n
- 3-3-a<\/strong>. Configurable email and SMS messaging<\/li>
- 3-3-b. <\/strong>Full control over content, plus look and feel<\/li>
- 3-3-c. <\/strong>Control over delivery events that trigger notifications<\/li>
- 3-3-d. <\/strong>Functionality to send notifications via any SMS gateway or email system<\/li><\/ul>\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Understand the features and functionality that a best-of-breed last mile management platform should offer in 2021-22.<\/p>\n","protected":false},"author":2,"featured_media":21548,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"resources-category":[353],"resources-tag":[389,377,361,385,365,393,373,369],"class_list":["post-22753","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources-category-guides-es","resources-tag-3pls-es","resources-tag-best-practice-es","resources-tag-retail-es","resources-tag-customer-experience-es","resources-tag-industry-news-es","resources-tag-multi-fleet-management-es","resources-tag-logistics-es","resources-tag-last-mile-es"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/resources\/22753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/comments?post=22753"}],"version-history":[{"count":0,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/resources\/22753\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/media\/21548"}],"wp:attachment":[{"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/media?parent=22753"}],"wp:term":[{"taxonomy":"resources-category","embeddable":true,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/resources-category?post=22753"},{"taxonomy":"resources-tag","embeddable":true,"href":"https:\/\/urbantz.com\/es\/wp-json\/wp\/v2\/resources-tag?post=22753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- 3-3-b. <\/strong>Full control over content, plus look and feel<\/li>
- 3-2-b. <\/strong>Ability to easily configure tracking page in temrs of branding, look and feel, functionality and content<\/li>
- 3-1-b. <\/strong>Ability to create actionable tickets to address delivery issues<\/li>
- 2-1-b<\/strong>. Use of both in-app and external navigation software<\/li>
- 1-13-b. <\/strong>Optional ability to assign them a subset platform – often called an \u00abassociated platform\u00bb – for management of their assigned delivery jobs<\/li>
- 1-12-b. <\/strong>Rich API to connect to WMS, TMS, OMS, eCommerce platforms, ERPs, CRMs, etc.<\/li><\/ul>\n\n
- 1-11-b. <\/strong>Use of zones for smart planning and assignment of carriers, drivers, distribution centres, vehicle types, etc.<\/li><\/ul>\n\n
- 1-10-b. <\/strong>Add features at the driver’s app, customer tracking page and general workflow levels, without resorting to coding and in a self sufficient way<\/li><\/ul>\n\n
- 1-9-b. <\/strong>Report designers and functionality to easily export data into business intelligence (BI) or data warehouse environments<\/li>
- 1-8-b. <\/strong>Functionality to assign delivery jobs to large fleets (carriers or 3PLs) in a smart way that follows your business rules to a granular level<\/li>
- 1-7-b. <\/strong>Support for historical traffic data<\/li>
- 1-6-b. <\/strong>Ability to feed ecommerce platform with intelligent (ranked) timeslots for the purpose of ‘slot-steering’: to encourage slot booking behaviour that will increase drop density, lower cost, cut CO2 or other definable metrics<\/li>
- 1-5-b. <\/strong>Option for manual route creation and editing<\/li>
- 1-4-b. <\/strong>Support for vehicle-specific mapping data<\/li>
- 1-3-b. <\/strong>Manage driver leader boards<\/li>
- 1-2-b. <\/strong>Configure vehicle capacity parameters and dimensions specific to delivery type and workflows (e.g. pallets, boxes, barrels, crates)<\/li>
- 1-1-b. <\/strong>Configure distribution center working hours<\/li>