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Customer Experience | The complete solution for last mile delivery logistics

Customer
Experience

Adapting to new customer demands requires you to provide a seamless and enjoyable experience. URBANTZ’s Customer Experience module is the advantage you need to provide a great customer experience and guarantee client retention.


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Boost customer loyalty with the perfect delivery experience

This module allows customers to communicate with drivers, track their deliveries in real-time, rate the service and be updated of any changes. Combined, these reduce the number of failed deliveries, resulting in more satisfied customers.

  • Scheduling options: present your clients more precise ETAs for their delivery, and customisable time windows to choose from

  • Direct feedback & rating: Collect feedback about the service right after the delivery

  • Customer notification: Improve your customer relationship and service transparency by notifying them of the exact ETA and of any changes to the delivery

  • Brand customisation: All aspects of the Customer Experience module are fully customisable to your brand

  • Live parcel tracking: Your clients access a customisable tracking page where they can follow on their parcel, as well as the number of stops scheduled before theirs, reducing the number of failed deliveries.

Discover other modules

  1. Fleet Management

    Round optimisation

    Transparency

    Real time tracking

    See all features
  2. Driver Solutions

    Guided onboarding

    Step-by-step guidance

    Proof of delivery

    See all features

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