{"id":16168,"date":"2020-05-25T14:02:38","date_gmt":"2020-05-25T14:02:38","guid":{"rendered":"http:\/\/52.51.181.9\/case-studies\/vpd-aridgroup-urbantz-are-joining-forces\/"},"modified":"2022-09-30T17:37:49","modified_gmt":"2022-09-30T17:37:49","slug":"vpd-aridgroup-urbantz-are-joining-forces","status":"publish","type":"case_study","link":"https:\/\/urbantz.com\/fr\/customer-stories\/vpd-aridgroup-urbantz-are-joining-forces\/","title":{"rendered":"VPD, Arid Group et Urbantz unissent leurs forces pour offrir une exp\u00e9rience client avanc\u00e9e"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16168\" class=\"elementor elementor-16168 elementor-9417\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-434f308 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"434f308\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b3b3fe\" data-id=\"2b3b3fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0af9b2c elementor-widget elementor-widget-heading\" data-id=\"0af9b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Projet<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c28c14 elementor-widget elementor-widget-text-editor\" data-id=\"1c28c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>VPD et Arid Group, deux grands prestataires de services logistiques du dernier kilom\u00e8tre ont regroup\u00e9 leurs capacit\u00e9s op\u00e9rationnelles. Leur nouvelle coentreprise \u00e9tait confront\u00e9e \u00e0 un objectif ambitieux\u00a0: coordonner et adapter deux flux op\u00e9rationnels diff\u00e9rents sur le dernier kilom\u00e8tre, \u00e0 savoir la livraison des marchandises volumineuses et encombrantes et la livraison des colis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-970a9c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"970a9c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-76729b0 param\" data-id=\"76729b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa523c9 elementor-widget elementor-widget-heading\" data-id=\"aa523c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Client<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a648d8f elementor-widget elementor-widget-text-editor\" data-id=\"a648d8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>VPD<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-73b7475 param\" data-id=\"73b7475\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-962c8b3 elementor-widget elementor-widget-heading\" data-id=\"962c8b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Site Web<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7eb4f elementor-widget elementor-widget-text-editor\" data-id=\"9a7eb4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><a href=\"https:\/\/www.vpd.eu\/\" target=\"_blank\" rel=\"noopener\">VPD<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-210073d param\" data-id=\"210073d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2075bca elementor-widget elementor-widget-heading\" data-id=\"2075bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Services<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee332a elementor-widget elementor-widget-text-editor\" data-id=\"7ee332a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gros et encombrant et livraison de colis<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d8d950a param\" data-id=\"d8d950a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9b5dd2 elementor-widget elementor-widget-heading\" data-id=\"c9b5dd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Date<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58eee33 elementor-widget elementor-widget-post-info\" data-id=\"58eee33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c796ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c796ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2d851b\" data-id=\"c2d851b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e9818a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8e9818a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea73aed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea73aed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83c6895\" data-id=\"83c6895\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ced3975 elementor-widget elementor-widget-html\" data-id=\"ced3975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"position:relative; width:1px; min-width:100%;padding-bottom:56.25%;\"><iframe allow=\"autoplay\" class=\"spotlightr\" allowtransparency=\"true\" style=\"width:1px; min-width:100%; height: 100%; position:absolute\" allowfullscreen=\"true\" src=\"https:\/\/urbantz.cdn.spotlightr.com\/watch\/MTIyMzM3MA==?fallback=true\" frameborder=\"0\" scrolling=\"no\" name=\"videoPlayerframe\"> <\/iframe><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc57805 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc57805\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e162c3\" data-id=\"7e162c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc4baa9 elementor-widget elementor-widget-text-editor\" data-id=\"bc4baa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En janvier 2020, apr\u00e8s plusieurs ann\u00e9es d\u2019\u00e9troite collaboration, VPD Transports &amp; Logistics et Arid Group ont d\u00e9cid\u00e9 d\u2019unir leurs forces pour offrir une meilleure exp\u00e9rience client et des services de livraison \u00e0 domicile \u00e9tendus \u00e0 leurs clients belges et luxembourgeois.<\/p><p>La nouvelle coentreprise, dans laquelle les deux entreprises fonctionnent en tant qu\u2019entit\u00e9s ind\u00e9pendantes, a ainsi r\u00e9uni plus de 150\u00a0employ\u00e9s et 100\u00a0v\u00e9hicules pour effectuer plus de 1\u00a0000 livraisons et enl\u00e8vements par jour.<\/p><div id=\"gtx-trans\" style=\"position: absolute; left: 159px; top: 66px;\"><div class=\"gtx-trans-icon\">\u00a0<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9621031 elementor-widget elementor-widget-heading\" data-id=\"9621031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emprunter de nouveaux chemins pour am\u00e9liorer l\u2019exp\u00e9rience client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68af9a3 elementor-widget elementor-widget-text-editor\" data-id=\"68af9a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les soci\u00e9t\u00e9s, toutes deux fortes d\u2019une solide exp\u00e9rience sur le march\u00e9 de la livraison, s\u2019\u00e9taient chacune sp\u00e9cialis\u00e9es sur diff\u00e9rents segments. Arid privil\u00e9giait les livraisons \u00e0 une seule personne avec des camionnettes, tandis que VPD proposait des livraisons avec un ou deux op\u00e9rateurs \u00e0 bord de plus grands camions, avec des chargements souvent plus volumineux que de simples colis et qui n\u00e9cessitaient un soin et des services suppl\u00e9mentaires.<\/p><p>Si la coop\u00e9ration d\u00e9bouche souvent sur de r\u00e9els b\u00e9n\u00e9fices pour les deux parties, l\u2019alignement et la coordination des op\u00e9rations internes peut parfois relever du d\u00e9fi. L\u2019objectif d\u2019Arid et de VPD \u00e9tait de se renforcer mutuellement dans des configurations de livraison sp\u00e9cifiques, par exemple gr\u00e2ce aux camionnettes d\u2019Arid en zone urbaine, o\u00f9 les camions de VPD ne pourraient pas circuler, et vice versa. Afin de r\u00e9pondre aux d\u00e9fis des op\u00e9rations logistiques partag\u00e9es, tant pour leurs activit\u00e9s que pour leurs clients finaux, VPD et Arid ont d\u00e9cid\u00e9 de miser sur une plateforme de gestion des livraisons du dernier kilom\u00e8tre.<\/p><p>Outre l\u2019alignement de leurs op\u00e9rations commerciales et la garantie d\u2019une exp\u00e9rience de livraison avanc\u00e9e pour le client final, VPD et Arid souhaitaient booster leur relation avec leurs clients professionnels, au premier rang desquels un magasin de bricolage mondial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f32832 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f32832\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-678be2ff\" data-id=\"678be2ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a1f8f52 elementor-widget elementor-widget-image\" data-id=\"3a1f8f52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/elementor\/thumbs\/VPD-Headshot-pm77lpjs0slzmr6sedz2k0zkd4y40jf8sodeuhm1xg.png\" title=\"VPD &#8211; Headshot\" alt=\"Steven De Bruyn, CEO VPD\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-41c051d8\" data-id=\"41c051d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-169c9b0f elementor-widget elementor-widget-text-editor\" data-id=\"169c9b0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>En travaillant \u00e0 la mise en place des op\u00e9rations de la coentreprise, nous avons rapidement r\u00e9alis\u00e9 qu\u2019il nous fallait une seule et unique solution de gestion des livraisons.<\/h5><h5>\u00c0 cette \u00e9poque, VPD utilisait d\u00e9j\u00e0 un logiciel de planification d\u2019itin\u00e9raires, cependant, il ne proposait pas les m\u00eames fonctionnalit\u00e9s que celui d\u2019Urbantz, comme le syst\u00e8me de gestion des tickets, l\u2019envoi de notifications aux clients et les fonctions de suivi.<\/h5><h5>Nous avons observ\u00e9 une nette am\u00e9lioration\u00a0de tous nos param\u00e8tres lorsque nous sommes pass\u00e9s au syst\u00e8me Urbantz.<\/h5><p>Steven De Bruyn \u2013 PDG de VPD<br \/><br \/><a href=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-logo-transparent.png\"><img decoding=\"async\" class=\"alignnone wp-image-24227\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-logo-transparent.png\" alt=\"\" width=\"160\" height=\"69\" \/><\/a><\/p><div id=\"gtx-trans\" style=\"position: absolute; left: -8px; top: 147px;\"><h5 class=\"gtx-trans-icon\">\u00a0<\/h5><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ca478e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ca478e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-278d792\" data-id=\"278d792\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da479a8 elementor-widget elementor-widget-heading\" data-id=\"da479a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une solution unique pour r\u00e9pondre aux besoins des retailers et des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-494ad79 elementor-widget elementor-widget-text-editor\" data-id=\"494ad79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le fait que les deux soci\u00e9t\u00e9s utilisaient diff\u00e9rents types de flottes et de processus de livraison constituait une difficult\u00e9 suppl\u00e9mentaire pour le projet et n\u00e9cessitait encore plus de flexibilit\u00e9 de la part de la plateforme Urbantz. Urbantz devait \u00e9galement s\u2019assurer que la configuration technique des op\u00e9rations permettrait d\u2019am\u00e9liorer les services propos\u00e9s au principal client des deux entreprises, un magasin de bricolage mondial. Le p\u00e9rim\u00e8tre du projet impliquait de tenir compte des deux types de processus de livraison utilis\u00e9s par le client :<\/p><p><strong>Un mod\u00e8le de distribution aux consommateurs local, essentiellement assur\u00e9 par Arid\u00a0:<\/strong><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-26416\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-1.png\" alt=\"VPD logistics model diagram\" width=\"1600\" height=\"400\" srcset=\"https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-1.png 1600w, https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-1-768x192.png 768w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p><p><strong>Et un mod\u00e8le de distribution aux consommateurs centralis\u00e9, op\u00e9r\u00e9 par VPD\u00a0:<\/strong><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-26421\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-2.png\" alt=\"VPD last mile delivery diagram\" width=\"1600\" height=\"700\" srcset=\"https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-2.png 1600w, https:\/\/urbantz.com\/wp-content\/uploads\/2022\/05\/Graphic-2-768x336.png 768w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a247f8 elementor-widget elementor-widget-heading\" data-id=\"2a247f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ces exigences ont d\u00e9termin\u00e9 les principaux enjeux du projet\u00a0:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-306e38a elementor-widget elementor-widget-text-editor\" data-id=\"306e38a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Optimisation de la gestion de la flotte et des co\u00fbts de la livraison sur le dernier kilom\u00e8tre<\/li><li>Communication facile avec les chauffeurs<\/li><li>R\u00e9duction du nombre d\u2019appels ou d\u2019e-mails \u00e0 destination des centres en charge du service client<\/li><li>Satisfaction du client final<\/li><li>Possibilit\u00e9 de suivi des envois aussi bien pour le dispatcher que pour le destinataire<\/li><\/ul><p>La configuration technique incluait l\u2019\u00e9change de donn\u00e9es en temps r\u00e9el entre plusieurs serveurs et syst\u00e8mes, tels que Centiro, une plateforme de gestion logistique utilis\u00e9e par le client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c8e924 elementor-widget elementor-widget-blockquote\" data-id=\"5c8e924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6607147f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6607147f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5ccf6c98\" data-id=\"5ccf6c98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24444b5 elementor-widget elementor-widget-image\" data-id=\"24444b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-in-article-image-1.png\" class=\"attachment-large size-large wp-image-24195\" alt=\"VPD team using Urbantz last mile delivery management software on a computer\" srcset=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-in-article-image-1.png 1200w, https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-in-article-image-1-768x512.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-437f2162\" data-id=\"437f2162\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25a5eef6 elementor-widget elementor-widget-image\" data-id=\"25a5eef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-Featured.png\" class=\"attachment-large size-large wp-image-24180\" alt=\"A VPD van completing a delivery using Urbantz software\" srcset=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-Featured.png 1000w, https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-Featured-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1f565e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1f565e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9cc1ec\" data-id=\"c9cc1ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f006eb0 elementor-widget elementor-widget-heading\" data-id=\"f006eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des op\u00e9rations de livraison plus efficaces pour am\u00e9liorer la proposition de valeur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f1486 elementor-widget elementor-widget-text-editor\" data-id=\"b3f1486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aujourd\u2019hui, l\u2019adoption du syst\u00e8me de gestion des livraisons du dernier kilom\u00e8tre aide VPD et Arid \u00e0 apporter un service optimal \u00e0 leurs clients. Chaque entreprise assure son propre flux de distribution, soutenu par une configuration ind\u00e9pendante au niveau de la plateforme Urbantz. Cependant, les clients finaux b\u00e9n\u00e9ficient d\u2019une exp\u00e9rience client am\u00e9lior\u00e9e gr\u00e2ce aux modules de suivi en temps r\u00e9el et de satisfaction client. Dans le m\u00eame temps, l\u2019application mobile intuitive d\u2019Urbantz a \u00e9galement permis aux deux entreprises de simplifier l\u2019int\u00e9gration des chauffeurs et la gestion des sous-traitants.<\/p><p>En misant sur l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client et l\u2019acc\u00e9l\u00e9ration de leurs op\u00e9rations, Arid et VPD ont largement fait progresser leur relation avec leurs clients professionnels. Le nouveau syst\u00e8me de gestion des tickets fourni par Urbantz permet aux transporteurs de g\u00e9n\u00e9rer des tickets et de signaler des probl\u00e8mes en cas de marchandises manquantes ou d\u2019\u00e9chec de livraison. Les tickets sont disponibles depuis l\u2019outil, o\u00f9 ils peuvent \u00eatre consult\u00e9s en temps r\u00e9el par l\u2019\u00e9quipe de l\u2019assistance, ce qui permet de r\u00e9soudre les probl\u00e8mes rapidement, de r\u00e9duire les \u00e9changes d\u2019e-mails et le nombre d\u2019appels t\u00e9l\u00e9phoniques.<\/p><p>Cela \u00e9tant, pour Arid et VPD, le principal atout de la plateforme de gestion des livraisons Urbantz reste l\u2019am\u00e9lioration de leur proposition de valeur et de leur comp\u00e9titivit\u00e9. Le syst\u00e8me les aide \u00e9galement \u00e0 adapter leurs activit\u00e9s et \u00e0 attirer de nouveaux clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c97a50d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c97a50d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6064c21\" data-id=\"6064c21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04bf915 elementor-widget elementor-widget-image\" data-id=\"04bf915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/elementor\/thumbs\/VPD-Headshot-pm77lpjs0slzmr6sedz2k0zkd4y40jf8sodeuhm1xg.png\" title=\"VPD &#8211; Headshot\" alt=\"Steven De Bruyn, CEO VPD\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1bb4d0f\" data-id=\"1bb4d0f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3767b5 elementor-widget elementor-widget-text-editor\" data-id=\"b3767b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Urbantz nous permet de travailler\u00a0avec cette nouvelle configuration et de proposer des livraisons\u00a0plus durables \u00e0 nos clients.<\/h5>\n<h5>La visibilit\u00e9 de bout en bout est pour nous\u00a0un v\u00e9ritable avantage commercial.<\/h5>\nSteven De Bruyn \u2013 PDG de VPD\n<br\/>\n<a href=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-logo-transparent.png\"><img decoding=\"async\" class=\"alignnone wp-image-24227\" src=\"https:\/\/urbantz.com\/wp-content\/uploads\/2020\/05\/VPD-logo-transparent.png\" alt=\"\" width=\"160\" height=\"69\" \/><\/a>\n<div id=\"gtx-trans\" style=\"position: absolute; left: -8px; top: 147px;\">\n<h5 class=\"gtx-trans-icon\"><\/h5>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0071c63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0071c63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-110be74\" data-id=\"110be74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5732fa8 elementor-widget elementor-widget-text-editor\" data-id=\"5732fa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Pr\u00eat \u00e0 en savoir plus sur Urbantz ?<\/h3><h3><a href=\"https:\/\/urbantz.com\/fr\/demo\/ondemand\/\">Regardez cette br\u00e8ve vid\u00e9o<\/a>\u00a0de d\u00e9monstration de notre plateforme ou\u00a0<a href=\"https:\/\/urbantz.com\/fr\/demo\/\">programmez une visite personnalis\u00e9e<\/a>.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment le transporteur sp\u00e9cialis\u00e9 dans les articles volumineux et encombrants a transform\u00e9 ses op\u00e9rations et am\u00e9lior\u00e9 ses param\u00e8tres \u00e0 tous les niveaux.<\/p>\n","protected":false},"author":1,"featured_media":24320,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16168","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/case_study\/16168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/types\/case_study"}],"author":[{"embeddable":true,"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/comments?post=16168"}],"version-history":[{"count":0,"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/case_study\/16168\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/media\/24320"}],"wp:attachment":[{"href":"https:\/\/urbantz.com\/fr\/wp-json\/wp\/v2\/media?parent=16168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}