The last mile logistics sector is time intensive. That is why it represents around 20% of the total freight value cost and it is responsible for nearly 25% of urban greenhouse gas emissions and up to 30% of cities’ daily traffic.
Improved customer service with more visibility over the process
Customer service and satisfaction is essential for service providing enterprises. Your customers now have higher expectations of the quality and experience of the service you will provide them. Enterprises need to adapt in order to respond to their needs and stay competitive while keeping costs controlled.
URBANTZ is the all-in-one urban logistics solution for field service enterprises to stay competitive, innovative and to provide a high-level customer service.
With our software you can have full control and visibility throughout the entire service process, granting management real-time access to the location, task and data from drivers and clients. Technicians and other service staff are guided step-by-step through the service process and count with the most efficient routes to reach the location, thanks to our advanced geolocation technology. Clients enjoy a more seamless experience, gaining visibility over the time schedule and development of their service, and having the opportunity to provide instant feedback.
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