Company / Brussels, since 2015

Every delivery is a promise.
We help you keep it.

Urbantz is the European leader in enterprise last-mile delivery management. Our platform plans, optimises and tracks tens of millions of deliveries a year for retailers, carriers and logistics operators — and now runs agentic workflows on top of them.

50M+: deliveries a year
100+: enterprise customers
20+: countries
8,000+: active drivers on the platform

Our mission

To empower companies to streamline their delivery operations, enhance customer satisfaction, and contribute to a more sustainable future.

01How we got here

Ten years of the last mile,
one decision at a time.

No single system covered the last mile when we started. So we built one — and kept making it smarter.

2015 · Brussels
Founded
A team of experts in logistics, e-commerce and technology start Urbantz, backed by strong institutional investors.
Day one · Optimisation
The optimiser
Routing and dispatch optimisation from the first release — still the engine that places every stop today.
2024 · Predictive
Anticipation
The platform stops reporting what happened and starts predicting what will, so teams act before a delivery fails.
Today · Milo
The AI layer
Agents you can talk to, and agentic steps you can drop into your own workflows — always inside the rules your team sets.

02What we build on

Three things we refuse to compromise on.

They have shaped every release since 2015, and they are why the platform holds together at enterprise scale.

Connected

Everyone on one live network

Drivers, systems and recipients, plugged in through mobile apps, APIs and tracking. No one works from a stale copy of the plan.

Collaborative

One set of data and rules

Retailers, carriers, drivers and recipients work from the same plan. The network is the product, not an integration afterthought.

Intelligent

From optimisation to agents

Optimisation from day one, predictive since 2024, agents today with Milo. Each layer built on the one beneath it.

Independently recognised

100% success rate in Urbantz deployments
Selected by Gartner as a representative vendor
Active in more than 25 countries

03How we work

Five behaviours,
not five adjectives.

Each one is written as something you do, not something we claim to be.

Rely on your analytical mindset and build collective intelligence
Learn, build, share — then start over.
Always bring a tangible solution
Empathy first, then something that actually works.
Focus on results and deliver
Agree the outcome, deliver value fast, keep the feedback loop open.
Leave your ego at the door and be stronger together
Open, honest communication at every level — and listening, not just hearing.
Buckle up and get ready for change
Trust good intentions. Dare to challenge, then commit.

04Leadership

The people accountable for it.

Urbantz was founded in 2015 by a team of experts in logistics, e-commerce and technology. These are the people running it now.

Mélanie Applincourt
Chief Executive Officer
Co-founder
Jonathan Weber
Vice-Chairman, VP Strategic Alliances
Co-founder
Thomas Paré
Chief Technology Officer
Marie Thepaut
Chief Sales Officer
Michaël Darchambeau
VP Business Development
Co-founder
Marijn Vandevoorde
VP Engineering
Zineb Maachi
Head of Operations
Linda Holtzworth
Strategic Growth Manager

05Recognition

Judged by the industry,
not by us.

SITL Innovation Awards 2026 · Winner, Operations
Nuit de la Supply Chain 2025 · Gold, Innovative Supplier
Digital Supply Chain Award 2025 · Winner
Gartner · Representative Vendor, Market Guide for Last-Mile Delivery Technology Solutions
Deloitte Technology Fast 50 Belgium 2020 · 3rd
DELIVER Customer Experience Award 2018
Innoviris Rise Prize 2018 · Innovative Starters
DELIVER Rising Star Award 2017

In the press

Careers

We are hiring across engineering, product and operations.

If the last mile is the hardest logistics problem you can think of, you will be in good company.

See open positions Talk to us

Why we existsince 2015

Every delivery is a promise. It takes a whole network to keep it: retailers, carriers, drivers, recipients. Since 2015 we connect them, and now, with Milo, people and agents keep it together.

Together, we deliver.

Every delivery is a promise.We help you keep it.

Ten years of the last mile,one decision at a time.

Founded

The optimiser

Anticipation

The AI layer

Three things we refuse to compromise on.

Everyone on one live network

One set of data and rules

From optimisation to agents

Five behaviours,not five adjectives.

Rely on your analytical mindset and build collective intelligence

Always bring a tangible solution

Focus on results and deliver

Leave your ego at the door and be stronger together

Buckle up and get ready for change