Live order tracking for a richer recipient experience
BRANDED DELIVERY TRACKING
Drive engagement and repeat purchases with branded delivery tracking software that gives recipients greater visibility and control over deliveries and collections.
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HOW IT WORKS
Ensure a flawless delivery experience across all your carriers
Take ownership of your most important post-purchase touchpoint
Display real-time updates from carriers integrated with Urbantz
Share recipient preferences with the relevant delivery partner
See how simple it is to deliver more with Urbantz
BENEFITS
Premium delivery experiences to drive repeat purchases
Greater brand engagement
Easily create multi-language live order pages that reflect your brands and personalise by order, customer, carrier or sender. Alternatively, integrate the Urbantz recipient experience into your existing apps via API.
Fewer customer calls
Share real-time order updates, alerts and feedback surveys to spare your contact centre from WISMO (‘Where is my order?’) and other avoidable calls.
More recipient control
Free up your agents further by giving recipients inflight options to book a delivery slot, reschedule, choose additional services or set delivery preferences straight from the page.
New streams of revenue
Maximise the value of your post-purchase touchpoints with ad space for integrated marketing messages and the ability to configure supplemental service offers.
CAPABILITIES
Build the premium delivery experience your customers expect
Powerful branding and customisations
Ensure on-brand deliveries by owning the recipient experience instead of delegating to your carriers.
- Move beyond generic order tracking for a premium feel
- Differentiate branding and messaging across pages
- Support any delivery methods including click and collect
Built-in personalisation for greater relevance
Personalise your recipient experience to drive greater retention and cut time to next purchase.
- Status updates localised in 30+ languages
- Contextual cards surface top info and CTAs at each stage
- Additional services and inflight options segmented by recipient type
A richer recipient experience
Take your delivery experience to the next level with advanced functionality from Urbantz.
- Add real-time delivery slots for greater delivery accuracy
- Drive engagement with automated updates and surveys
- Ensure recipients can easily arrange returns