Retail & E‑commerce
Regain control and scale your last mile operations with Urbantz. Our platform enables you to manage hierarchical and complex multi-fleet and multi-carrier operations, and offer services like cash on delivery, returns and on-demand deliveries. On top of that, you’ll fully own and control the customer experience.
While many retailers use spreadsheets to patch data together, AI can make it easier to surface real-time data needed to take action. This real-time, self-learning data will become a ledger of truth for every department, from logistics to e-commerce, involved in making decisions around the last mile
Make deliveries your competitive advantage
Guarantee an outstanding
customer experience
Delight your customers with transparency, reliability, flexibility and a bespoke delivery process.
With Urbantz you get:
- Smart delivery scheduling
- Notifications tailored to each customer type
- Branded tracking page with precise ETAs and the driver’s position
- Customer – driver communication options
- Real-time smart alerts
- Express, same-day or next-day delivery options
- Click & collect, locker delivery functionalities
- Cash or card payment on delivery
- Built-in ticketing system
- Immediate customer feedback
- Contactless delivery with SMS or in-app confirmation
Scale your delivery capacity
React in no time to changes in your market. Launch new delivery services within days. Run your delivery operation on a platform you can configure for almost any service, without code.
With Urbantz you get:
- An ecosystem of pre-integrated carriers
- Quick onboarding and monitoring of 3PLs and your own drivers
- Ship-from-store, dark store and warehouse dispatch preparation
- Optimise for lower cost, better customer experience and low emissions
- Codeless configuration to make sure the platform supports changing delivery workflows
- Complete freedom to add fleets and delivery options to your operation
- Machine learning for quicker optimisation
- Multi-carrier operation dashboard for full control and KPI monitoring
Get complete control
over your delivery operation
Manage an unlimited number of carriers and integrate third-party systems with Urbantz for full visibility.
With Urbantz you get:
- Multi-carrier and multi-fleet management architecture
- Real-time alerts from your entire delivery network
- Paperless chain of custody
- Delivery job allocation based on carbon footprint
- Built-in customer ticketing system
- All last mile delivery data and analytics
- Optimisation between fleets
- Performance comparison of multiple carriers
- Reports and insights
- Specific planning and routing algorithms for commercial vehicles, EVs, etc.
- Built-in CO2 and driver behaviour tracking
- 45%
- Decrease in delivery complaints recorded by a Spanish electronics retailer after using Urbantz for 2 months.
- 50M+
- deliveries a year
- 100+
- enterprise customers
- 20+
- countries
- 8,000+
- active drivers on the platform
Don’t take our word for it
Here is what our customers say.
For some of our customers, the fact that we’re using a platform like Urbantz is considered a step forward. Today we’re able to use it as a competitive advantage. Recently we closed a deal with a customer, who wanted to see the real-time journey of the order and proof of delivery but didn’t have such functionality with their current carrier. In this case, we were able to present Urbantz’s functionality as a convincing argument
