Retail &
E-commerce

Regain control and scale your last mile operations with Urbantz. Our platform enables you to manage hierarchical and complex multi-fleet and multi-carrier operations, and offer services like cash on delivery, returns and on-demand deliveries. On top of that, you’ll fully own and control the customer experience.

SUPPORTED BY URBANTZ

While many retailers use spreadsheets to patch data together, AI can make it easier to surface real-time data needed to take action. This real-time, self-learning data will become a ledger of truth for every department, from logistics to e-commerce, involved in making decisions around the last mile

Make Deliveries Your Competitive Advantage

Guarantee a Stellar
Customer Experience

Delight your customers with transparency, reliability, flexibility and a bespoke delivery process.

WITH URBANTZ YOU GET:
  • Smart delivery scheduling
  • Tailored, configurable, customer type specific notifications
  • Branded tracking page with precise ETAs, and the driver’s position
  • Customer – driver communication options
  • Real-time smart alerts 
  • Express, same-day or next-day delivery options
  • Click & collect, locker delivery functionalities
  • Cash or card payment on delivery
  • In platform, built-in, ticketing system
  • Immediate customer feedback
  • Contactless delivery with SMS or in-app confirmation

Scale Your Delivery Capacity

React in no time to changes in your market. Launch new delivery services within days. Have the world’s most configurable, richest in functionality, platform – power your delivery operation.

WITH URBANTZ YOU GET:​
  • An ecosystem of pre-integrated carriers
  • Quick onboarding and monitoring of 3PLs and your own drivers
  • Ship-from-store, dark store and warehouse dispatch preparation
  • Optimise for lower cost, better customer experience and low emissions
  • Codeless configuration to make sure the platform supports changing delivery workflows
  • Complete freedom to add fleets and delivery options to your operation
  • Machine learning for quicker optimisation
  • Multi-carrier operation dashboard for full control and KPI monitoring

Get Complete Control
Over Your Delivery Operation

Manage an unlimited number of carriers and integrate 3rd party systems with Urbantz’  software for improved visibility.

WITH URBANTZ YOU GET:​
  • Multi-carrier and multi-fleet management architecture
  • Real-time alerts from your entire delivery network
  • Paperless chain of custody
  • Delivery jobs allocation based on carbon footprint
  • Built-in customer ticketing system
  • All last mile delivery data and analytics
  • Optimisation between fleets
  • Performance comparison of multiple carriers
  • Reports and insights
  • Specific planning and routing algorithms for commercial vehicles, EVs, etc.
  • Built-in CO2 and driver behaviour tracking

45%

This is the decrease in delivery complaints recorded by a Spanish electronics retailer after using Urbantz for 2 months.

70

Enterprise customers

16

Languages

25000

R&D man-days
invested

115000

Platform users

Don't take our word for it

This is what our customers have to say about us.

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