SCENARIOS
Build delivery experiences as unique as your brand
Configure the unique workflow scenarios your drivers need for more accurate route planning and delivery experiences befitting your brand.
HOW IT WORKS
No one size fits all approach here
Configure basic delivery or collection workflows in seconds
Use metadata or scripts to create more unique workflows
Get better optimised routes thanks to real service times
See how simple it is to deliver more with Urbantz
BENEFITS
Fine-tuned delivery scenarios for happier customers
More accurate planning
Feed our optimiser precise service times based on your actual workflows for more accurate route planning and happier customers.
Learn more about dynamic route planning →
Better customer experience
Guide drivers through every step of a workflow no matter how complex – from correct item handling and transport to ID checks, returns management and custom doorstep or onsite services.
Learn more about driver management →
Upsell additional services
Increase the lifetime value of your customers by offering additional services such as onsite assembly, installation, recycling, consultations or the chance to examine items before accepting them.
CAPABILITIES
The only delivery management platform that adapts to your business logic
Powerful configurations, ready out of the box
Fine-tune the delivery experience. Require proof of delivery, photos, customer feedback, contactless dropoffs and more.
- Set required doorstep actions with simple platform toggles
- Steer drivers through each action with our intuitive app
- Document chain of custody throughout the last mile
Workflow possibilities as limitless as your imagination
Craft workflows befitting your brand for any scenario. From pre-route safety checks to chilled deliveries and white good installation.
- Add your own metadata to create unique scenarios
- Craft custom actions based on order/customer data
- Personalise workflows even further with simple scripts
A more personalised recipient experience
Create a lasting impression on your recipients with workflows tailored to your brand and their specific requirements.
- Segment workflows by brand/product/sender/customer
- Offer delivery slots based on precise service times
- Add optional doorstep or onsite services to the experience