Big & Bulky

Urbantz will enable you to deliver on your customers’ expectations. Optimise your fleet utilisation, create routes taking into account installation, package removal and assembly time, and allot specialised personnel for Big & Bulky-specific tasks.

SUPPORTED BY URBANTZ

To remain relevant in this changed environment, retailers should set a North Star to guide their aspirations for customer experience, with specific goals across five actions: double down on
digital, inject innovation into omnichannel, transform store operations and win on “SafeX”

Fast & Agile Software for Big & Bulky Deliveries

Orchestrate Your Planning and
Shipment Operations

Urbantz enables you to create and manage advanced hierarchical systems of carriers and retailers in one single dashboard. Quickly plan delivery routes and enable automatic job, fleet or driver allocation based on capacity, service time, staff qualification & skills, package dimensions and truck volumes.

WITH URBANTZ YOU GET:
  • Optimisation based on service tasks or staff skills
  • Specific planning and routing algorithms for commercial vehicles, EVs, etc.
  • Optimisation based on many parameters (size, weight, service time, number of items in an order, skills, tasks, etc.)
  • Quick onboarding of new drivers
  • Planning and grouping of multiple, separate deliveries
  • Multi-carrier and multi-shipper management architecture
  • Combined pickups, returns and deliveries
  • Ship-from-store, dark store and warehouse dispatch preparation
  • Delivery planning based on customer preferences
  • Smartly plan deliveries with assembly, installation, removals and trade-ins

Regain Visibility and Control

Get real-time visibility over your internal and external fleets and drivers. Monitor and analyse service time, drivers’ efficiency and any other KPIs to reduce costs.

WITH URBANTZ YOU GET:​
  • Predictability and control – anticipate and solve problems before they occur
  • Manage by exception
  • Ticketing systems to better service your recipients
  • A paperless operation for drivers, dispatchers and customers
  • Performance comparison of multiple carriers or drivers
  • Driver activity tracking, including service time and low CO2 emissions

Meet Your Customers' Expectations

Transparent communication and flexible delivery options are two key factors in achieving customer satisfaction and eliminating failed deliveries.

WITH URBANTZ YOU GET:​
  • A higher percentage of successful delivery attempts
  • Shipper branded tracking page with precise ETAs and driver position
  • Recipient – driver communication options
  • Real-time smart alerts and updates for customers
  • Optimised fleet and driver utilisation
  • Customer analytics and feedback

99.8%

This is the successful first delivery attempt rate recorded by a Furniture & Appliances carrier powered by Urbantz

70

Enterprise customers

16

Languages

20000

R&D man-days
invested

11500

Platform users

Don't take our word for it

This is what our customers have to say about us.

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