Give special customers the VIP treatment
PREMIUM
Ensure greater customer spend, purchase frequency and brand loyalty with premium delivery experiences tailored and personalised to your most important customer segments.
HOW IT WORKS
Roll out the red carpet for your premium customers
Create workflows, assignment rules, optimisation and branding for your VIP segment
Enforce custom premium delivery experience across drivers and carriers
Put recipients in control of slot booking, rescheduling, delivery preferences and returns
See how simple it is to deliver more with Urbantz
BENEFITS
Drive loyalty with tailored experiences for premium customers
Red-carpet delivery experiences for VIPs
Differentiate available delivery slots, inflight and returns options, fees, additional services and workflows by customer segment to create premium deliveries for your VIPs.
Service that goes the extra mile
Put recipient convenience above all else with workflows including very specific delivery slot booking, special greetings, consultations, at-home fittings, the ability to review goods before accepting them, or anything else your customers desire.
Special proof of delivery for high-value items
Ensure impeccable chain of custody documentation for your high-value items. Enforce doorstep ID checks, passcodes, signatures, fingerprint and biometric scanning, photos on receipt and more with easy configuration options.
PLATFORM FEATURES
Everything you need to manage premium last mile deliveries
Permit recipients to reschedule deliveries at their convenience
Choice of VIP delivery slots for greater recipient control
Route planning optimised for customer convenience
Prioritisation of specialist carriers for VIP deliveries
Enforce specific van/driver branding across carriers
Workflows tailored to premium customers
Personalised delivery tracking and additional services
Custom reverse logistics flows for returns management
Status updates and tickets to proactively address complaints