PREMIUM

Give special customers the VIP treatment

Ensure greater customer spend, purchase frequency and brand loyalty with premium delivery experiences tailored and personalised to your most important customer segments.
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HOW IT WORKS

Roll out the red carpet for your premium customers

Create workflows, assignment rules, optimisation and branding for your VIP segment
Enforce custom premium delivery experience across drivers and carriers
Put recipients in control of slot booking, rescheduling, delivery preferences and returns
See how simple it is to deliver more with Urbantz
BENEFITS

Drive loyalty with tailored experiences for premium customers

Red-carpet delivery experiences for VIPs
Differentiate available delivery slots, inflight and returns options, fees, additional services and workflows by customer segment to create premium deliveries for your VIPs.
Learn more about building premium recipient pages →
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Service that goes the extra mile
Put recipient convenience above all else with workflows including very specific delivery slot booking, special greetings, consultations, at-home fittings, the ability to review goods before accepting them, or anything else your customers desire. Learn more about scenarios →
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Special proof of delivery for high-value items
Ensure impeccable chain of custody documentation for your high-value items. Enforce doorstep ID checks, passcodes, signatures, fingerprint and biometric scanning, photos on receipt and more with easy configuration options.
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PLATFORM FEATURES

Everything you need to manage premium last mile deliveries

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Permit recipients to reschedule deliveries at their convenience
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Choice of VIP delivery slots for greater recipient control
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Route planning optimised for customer convenience
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Prioritisation of specialist carriers for VIP deliveries
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Enforce specific van/driver branding across carriers
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Workflows tailored to premium customers
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Personalised delivery tracking and additional services
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Custom reverse logistics flows for returns management
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Status updates and tickets to proactively address complaints

See how simple it is to deliver more with Urbantz

WATCH DEMO NOW