Lower costs
−20%
cost per delivery over five years
+20% revenue per route, with 7% fewer routes
Route optimisation · Milo Agents
The agentic last-mile platform · plan, dispatch & track with AI
Your last mile.
Run with Milo.
Urbantz plans, dispatches and tracks 50M+ deliveries a year for retailers, carriers and 3PLs. Milo, its AI layer, works with your planners to replan, recover failed deliveries and explain what happened, within the rules your team sets.
Madrid · Thursday → Friday · 62 stops
Elena · Planner, Madrid hub
Move Madrid's deliveries from Thursday to Friday. Not Marco, he's off sick.
Milo · AgentsReady in 4 s
- 62deliveries moved to Friday
- 40recipients get a new time
- 4flaggedalready on a published round
- Marcooutexcluded from Friday's rounds
Your rule: bulk moves over 50 stops need a planner's OK
ApplyShow the 62 stops
Trusted by the world’s leading brands in retail and logistics
50M+
deliveries a year
100+
enterprise customers
20+
countries
8,000+
active drivers on the platform
Meet Milo / Early access
How our customers get these results: Milo and the platform.
Milo works inside Urbantz, with the same data, optimiser and permissions as your team. Talk to its agents when you need an answer or a change now. Turn the decisions that come back every day into workflows.
Agent
Explore
Ask why a round ran late or where failed deliveries cluster. Milo finds the cause in your data.
"Why did Lyon miss its slots last week?"
Agent
Agents
Replan in real time in plain language. The optimiser places every stop.
"Add the late orders to this afternoon's rounds."
Agent
Workflows
Describe a process and Milo drafts the workflow for you to review.
"When a delivery fails, offer the recipient new slots."
Workflows
Agentic workflows
Platform steps, agent decisions and approvals chained into a process that runs every day. First template: failed-delivery recovery.
See a workflow →You set the rules. Milo does the work. You step in only where it matters. Every action is logged with its reasoning, next to manual edits.
Discover MiloOutcomes
Results our customers measure.
Measured across Urbantz enterprise customers in Europe.
Efficiency
2.5x
deliveries per planner, same team
+3 customers delivered per truck
One plan · Milo agents
Delivery success
−27%
failed deliveries
4.8–4.9/5 average customer rating
Time slots · Recovery workflow
Reliability
100%
uptime in 2024 and 2026 to date
99.9% SLA · 200 carriers run by one customer
One network · Full audit trail
Built for your operation
A Delivery Core for the way you deliver.
Start from what you deliver and who you deliver for. Each core comes with the workflows, rules and apps that sector needs.
Delivery Core
Food & Beverages
Temperature zones, deposit return, perishables, multi-compartment vehicles.
Explore the solution →Delivery CoreBig & Bulky
Two-person delivery, installation and technicians, white glove, recycling.
Explore the solution →Delivery CoreParcels
Click & collect, pickup points, returns, sectorisation, PDA scanning.
Explore the solution →Sector
Wholesale
Restaurants, shops and depots served every morning: late orders after cut-off, tight delivery windows, multi-drop rounds.
Explore the solution →SectorPharma & healthcare
Pharmacies, hospitals and labs: 2–8 °C cold chain, deliveries before opening, signature and traceability.
Explore the solution →Platform & integrations
Agents are only as good as the platform they run on.
Ten years of last-mile orchestration. Milo uses the same APIs, optimiser and permissions as your teams.
- Plan & optimise
Time slots, route optimisation, scheduling.
- Execute & orchestrate
Driver app, dispatch, carriers, live exceptions.
- Track & improve
Recipient tracking, notifications, analytics.
Urbantz works with your existing technology stack.
- ERP
- WMS
- OMS
- E-commerce
- Carriers
- Open APIs
Recognition
Award-winning AI for the last mile.
Recognised by the supply chain industry for the AI assistant and Dynamic Dispatch behind Milo.
- WinnerSITL Innovation Awards 2026AI last-mile assistant + Dynamic Dispatch
- WinnerDigital Supply Chain Award 2025AI-powered platform, 27 candidates
- WinnerNuit de la Supply Chain 2025Gold medal, Innovative Supplier
Next step
Ready to run your last mile with Milo?
See Milo on your own operation in a 30-minute demo, watch it first, or ask us a question.