One record per incident
The ticket lives on the delivery task, so whoever opens it sees the round, the driver, the attempts and the recipient without going to look.
PlatformCollaborative
Every incident lands
on the delivery itself.
A ticket is raised on the task it concerns, with an owner. Sender and carrier work the same record instead of forwarding mail between two systems.
01/Why it matters
Service quality is a matter
of how fast things get resolved.
Most delivery incidents are not hard to fix. They are hard to route: the person who notices is rarely the person who can act, and by the time it reaches them the recipient has already called twice.
Clear ownership
Responsibility is assigned rather than implied, which is what stops an issue sitting unanswered between two companies.
Faster resolution
Systematic handling of incidents rather than ad-hoc mail, which is where resolution time actually goes.
02/Features
What it does.
Tickets on the delivery task
Create, track and resolve a ticket against the task it belongs to, with its full history attached.
Structured workflows
Incidents follow a defined path rather than whatever the person who took the call decided to do.
Assigned responsibility
Each ticket has an owner, so nothing waits on the assumption that somebody else picked it up.
Sender and carrier together
Collaboration tools for the two parties who have to agree on what happened and who fixes it.
03/In context
Where it sits.
- Pillar
- Collaborative
See it on your own
incident volume.
We will walk through how your current exceptions would be raised, assigned and closed.