RETURNS MANAGEMENT

Make returns as convenient as possible

Improve the returns experience for your customers by offering greater convenience, personalisation and informative updates along every step of the way.
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HOW IT WORKS

Create better reverse logistics processes

Give recipients a choice of returns options
Tailor the returns experience for your premium customers
Ensure proper documentation of chain of custody data
See how simple it is to deliver more with Urbantz
BENEFITS

Create a seamless returns experience for your customers

Flexible collection options
Give recipients control over their returns with the choice for at-home collections or out-of-home drop-offs to lockers and stores.
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Efficient returns management
Create joined up customer communications across recipient touchpoints for returns with built-in ticketing, CRM integration and automated status updates.
Learn more about recipient communication →
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Sustainable reverse logistics
Ensure eco-friendly operations with efficient route planning combining deliveries and collections, plus return to store or carrier collection point options for green-minded consumers.
Learn more about sustainability features →
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Returns tailored to premium customers
Differentiate returns pricing, scheduling and workflows by customer type to ensure a more convenient experience for your VIPs.
Learn more about scenarios →
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PLATFORM FEATURES

Everything you need to manage your last mile returns

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Support for at-home and PUDO collections
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Return workflows differentiated by product, brand or customer type
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Segmented pricing and additional services for premium customers
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Drivers app support for ad hoc or planned returns
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Efficient route planning for sustainable reverse logistics
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Combined routes for deliveries and collections
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Chain of custody proof of collection documentation for returns
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Dynamic time slots for booking return collections
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Automated status updates and notifications for senders

See how simple it is to deliver more with Urbantz

WATCH DEMO NOW