Make returns as convenient as possible
RETURNS MANAGEMENT
Improve the returns experience for your customers by offering greater convenience, personalisation and informative updates along every step of the way.
HOW IT WORKS
Create better reverse logistics processes
Give recipients a choice of returns options
Tailor the returns experience for your premium customers
Ensure proper documentation of chain of custody data
See how simple it is to deliver more with Urbantz
BENEFITS
Create a seamless returns experience for your customers
Flexible collection options
Give recipients control over their returns with the choice for at-home collections or out-of-home drop-offs to lockers and stores.
Efficient returns management
Create joined up customer communications across recipient touchpoints for returns with built-in ticketing, CRM integration and automated status updates.
Sustainable reverse logistics
Ensure eco-friendly operations with efficient route planning combining deliveries and collections, plus return to store or carrier collection point options for green-minded consumers.
Returns tailored to premium customers
Differentiate returns pricing, scheduling and workflows by customer type to ensure a more convenient experience for your VIPs.
PLATFORM FEATURES
Everything you need to manage your last mile returns
Support for at-home and PUDO collections
Return workflows differentiated by product, brand or customer type
Segmented pricing and additional services for premium customers
Drivers app support for ad hoc or planned returns
Efficient route planning for sustainable reverse logistics
Combined routes for deliveries and collections
Chain of custody proof of collection documentation for returns
Dynamic time slots for booking return collections
Automated status updates and notifications for senders