Provide a Stellar Customer Experience

Deliveries powered by Urbantz result in an immediate 22% increase in customer satisfaction.

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Boost Customer Loyalty With a Flawless Delivery Experience

Delivery Scheduling Options

Provide your customers with more time windows to choose from and allow them to reschedule deliveries.

Live Order Tracking

Send your customers a real-time tracking page on which they can dynamically track the driver’s location.

Direct Feedback & Rating

Collect feedback about the service right after the delivery.

Brand Customisation

Offer a fully branded and recipient-tailored customer experience.

Recipient - Driver Communication

Enable the end recipient to contact the driver during the delivery process.

Customer Notifications

Keep your end recipients informed and in control over their delivery.

Optimise your last mile delivery operations with Urbantz

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Delight Your Customers

Provide your customers with a wide array of delivery options, keep them informed on every step of the process and turn the delivery into a competitive advantage with our customer experience functionalities.

Keep Your Customers In The Loop

This module enables customers to communicate with drivers, track their deliveries in real time, rate the service and get real-time updates. These features reduce the number of failed deliveries, resulting in more satisfied customers. On top of that, you’ll have full control over the customer experience and brand messaging.